• Lead and manage contact centre operations at the partner location. Oversee various call centre functions, including but not limited to agent performance, centre performance, and taking appropriate action against non-performance
• Initiate amendments to the contract as necessary to adapt to evolving business requirements.
• Respond promptly to customer inquiries, providing detailed information about products, services, and processes to build confidence and trust
• Collaborate closely with the sales team to support their goals and contribute to achieving revenue targets
• Identify key prospects and allocate them to regional heads based on zones using Salesforce (SFDC).
• Ensure vendors comply with the code of conduct as per the contract terms. Address and resolve vendor grievances effectively and in a timely manner. Review and approve vendor invoices to ensure timely payments
• Maintain up-to-date customer interactions and related data in the Customer Relationship Management (CRM) system
• Serve as a product expert, demonstrating in-depth knowledge of the company's offerings and their ability to solve customer problems
Qualification and years of experience required for the role :
Graduation in any stream with 8 to 10 years of sales experience in education domain.