Current Openings

Job Description – Manager – Academic Services | 3 – 5 years of experience

Thursday, 26 July 2018


Department Academic Services – Delivery
Job Title Manager – Academic Services

Job Purpose

To manage Product Usage in the schools of the assigned territory.

Location

Sr.No Location No. of Openings
1 Chennai 01
2 Vishakapatnam 01

Job Description

Managerial Skills

  • Manage product usage at schools, train the teachers, monitor their usage performance & provide
    effective feedback.
  • Manage the schools in terms of high collections and low delinquency.
  • Ensure high level of Customer Satisfaction through prompt service.
  • Spot upsell & cross-sell opportunities in the region.
  • Manage outsourced staff, provide timely feedback and monitor their performance.

Operational

  • Visit schools at defined time intervals and ensure interrupted usage of CE assets for classroom teaching.
  • Completion of pedagogy sessions at schools as directed.
  • Follow up with the schools for timely payments.
  • Coordination for report cards with the schools and manage satisfactory service levels.
  • Creating need for various other products of CE & increased business at schools.
  • Maintain and develop good relationship with customers through personal contact or meetings or via telephone etc.
  • Share Reports with the reporting manager regularly.

Threshold Competencies

Service orientation
Team Management
Product Expertise

Differentiating Competencies

Competency Proficiency Level
Communication management 4
Customer Orientation 4
Service Orientation 4
Managing crisis / uncertainties 4
Proactivity 4
Subject matter Expertise 3
Creativity / Innovativeness 3
Team management (EC/Shared Ecs) 3
Conflict resolution 3
Decision making 3

Knowledge/Skills

  • Strong communication skills
  • Reasonable degree of expertise in any of the core subjects (like Math/Science or Social studies)
  • High degree of Relationship building skills
  • Strong interpersonal skills

Education

  • Any Post graduation degree or equivalent.

Experience

  • At least 3 -5 years of experience in Training or Teaching.

Values

  • TATA Core values

Salary will not be constraint for the right candidate. Please visit our careers page for more details or drop you CV on divyag@tataclassedge.com


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