Current Openings

Job Description – ClassEdge Officer | 3 – 5 years of experience

Thursday, 26 July 2018


Department Operations (Academic Delivery)
Job Title ClassEdge Officer

Job Purpose

To train and manage the schools in the assigned territory. To establish and maintain excellent relations and
facilitate product usage in the assigned schools.
Location

Sr.No Location No. of Openings
1 Hyderabad 01
2 Asansol 01
3 Pondicherry 01
4 Tumkur 01
5 Dehradun 01
6 Nashik 01

Job Description

Managerial

  • Train the school staff and monitor product usage
  • Manage the schools in terms of high collections and low delinquency.
  • Ensure high level of Customer Satisfaction through prompt service.
  • Spot upsell & cross-sell opportunities in the region.
  • Manage outsourced staff, provide timely feedback and monitor their performance.

Operational

  • Visit schools at defined time intervals and ensure interrupted usage of CE assets for classroom teaching.
  • Completion of product and pedagogy training sessions at schools.
  • Follow up with the schools for timely payments.
  • Coordination for report cards with the schools and manage satisfactory service levels.
  • Creating need for various other products of CE & increased business at schools.
  • Update Project portal & other related reports as mandated.
  • Share Reports with the reporting manager regularly.

Threshold Competencies

Service orientation
Team Management
Product Expertise

Differentiating Competencies

Competency Proficiency Level
Communication management 4
Customer Orientation 4
Service Orientation 4
Managing crisis / uncertainties 4
Proactivity 4
Subject matter Expertise 3
Creativity / Innovativeness 3
Team management (EC/Shared Ecs) 3
Conflict resolution 3
Decision making 3

Knowledge/Skills

  • Strong communication skills
  • Good Negotiation and problem solving skills
  • High degree of Relationship building skills
  • Strong interpersonal skills

Education

  • Any Post graduation degree or equivalent.

Experience

  • At least 3 -5 years of experience in Training or Teaching.

Salary will not be constraint for the right candidate. Please visit our careers page for more details or drop you CV on divyag@tataclassedge.com


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